**General Booking and Tariff Conditions**
**1. Introduction**
The following conditions regulate booking and payment on the **Villa Malvasio** website. By making a reservation, the user fully accepts these conditions.
**2. Available Rates**
Villa Malvasio offers two different rates, each with specific conditions:
- **Non-Refundable Rate:**
Credit Card Guarantee: A valid credit card will be required as a guarantee at the time of booking.
Cancellation or No-Show: In case of cancellation, modification, or no-show, the total amount of the stay will be charged to the provided card.
Balance Payment at Check-In: The remaining balance must be paid upon arrival at the property.
City Tax: The city tax will be calculated and paid separately at check-in.
- **BeSafe Rate:**
The BeSafe Rate includes insurance that covers unforeseen events such as illness (including COVID-19), injury, hospitalization, vacation cancellation, job termination, or new employment. The conditions are as follows:
1. **Cancellation up to the day of check-in and refund up to 100% of the prepaid amount:** in case of unforeseen events such as illness (including COVID-19), hospitalization, injury, vacation cancellation, job termination, or new employment.
2. **Assistance during the stay:** from arrival to departure, you can benefit from healthcare assistance, baggage guarantee, theft, and roadside assistance.
3. **Dedicated customer support:** available before, during, and after your stay.
**Important Note:** Before booking, it is recommended to read the Coverage Folder available at [https://www.travel.besafesuite.com/insurances/besafe-plus](https://www.travel.besafesuite.com/insurances/besafe-plus).
**3. Payment Methods**
The payment for the reservation can be made via the following methods:
- **PayPal**
- **Credit Card** (Visa, MasterCard, American Express) as a guarantee for the reservation, with the full balance due at check-in.
- **Bank Transfer** for the 50% deposit at the time of booking, with the remaining balance to be paid at check-in.
For the **Non-Refundable Rate**, Payment requires a credit card as a guarantee, with the remaining balance due at check-in. **BeSafe Rate**, the full payment is due at the time of booking.
**4. Cancellation Policy**
- **Non-Refundable Rate:** No cancellation or refund is provided for modifications or cancellations of the reservation.
- **BeSafe Rate:** Guarantees free cancellation in case of unforeseen events such as illness, injury, job termination, etc. In such cases, the prepaid amount will be refunded up to 100%, in accordance with the Insurance Policy terms applied at the time of booking.
**5. Guest Obligations**
The guest agrees to provide truthful information at the time of booking and to adhere to the payment and cancellation conditions. In case of any issues or unforeseen events, Villa Malvasio is available to assist its guests promptly and professionally.
**6. Modifications and Updates**
Rates, payment methods, and cancellation policies are subject to change. Villa Malvasio reserves the right to update these conditions at any time, and it is recommended to check them periodically.
**7. Customer Assistance**
For any questions or assistance regarding booking, payment, cancellation policies, or other matters, you can contact Villa Malvasio at the email address **[email protected]** or by phone at **+39 320 415 4474**.
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These general and tariff conditions are designed to provide clarity and transparency and apply to all bookings made through the official **Villa Malvasio** website.
